How to cancel Verizon Fios service and return equipment

Canceling your Verizon Fios service can seem overwhelming, but with the right guidance, it can be a straightforward process. Whether you're moving or just looking for a different internet provider, knowing how to cancel Verizon Fios service and return equipment is essential for a smooth transition.

This article will guide you through the necessary steps to effectively cancel your service, return your equipment, and ensure that you avoid unnecessary charges. Let’s dive in!

How do I terminate home internet service?

To terminate your home internet service with Verizon, you can follow a few simple steps. First, it's important to gather your account information, including your account number and the phone number associated with your service. This will make the process smoother when you contact customer support.

You can contact Verizon customer support via phone or through their website. If you prefer not to make a call, you can also use the My Verizon app to initiate the cancellation process. Be prepared to answer questions regarding your reason for cancellation, as this feedback may be valuable to the company.

Once you've successfully canceled your service, make sure to ask about your final bill and any applicable refunds. Understanding the financial implications of your cancellation is crucial to avoid unexpected charges later on.

How to return your Fios equipment?

Returning your Fios equipment is a vital part of canceling your service. If you fail to return the equipment, you may incur additional charges. Here’s how to do it:

• Gather all equipment, including the router, cables, and any other devices provided by Verizon.
• Visit your nearest UPS store or authorized Verizon return location. Make sure to check the store hours before heading out.
• Pack your equipment securely to prevent any damage during transit.
• Obtain a receipt from the location for your return, as this will serve as proof that you returned your equipment.

In some areas, you might also have the option of using a prepaid shipping label to return your equipment via mail. Ensure that you keep a record of your tracking number for reference.

What happens if I return the Verizon-owned home internet equipment but I don’t cancel my home internet service?

If you return the Verizon-owned home internet equipment without canceling your service, you may still be responsible for paying for your service until you officially terminate your account. Additionally, Verizon may charge you for any unreturned equipment that they still have on record.

To avoid confusion, it’s best to coordinate the return of your equipment with your cancellation process. Always ensure that your account is fully canceled before returning any devices to prevent ongoing charges.

What are the charges if I don’t return the Verizon home internet (wireless) equipment?

Failing to return your Verizon home internet equipment can lead to hefty charges on your account. Typically, Verizon will charge you a fee for each piece of unreturned equipment, which could range from $100 to $300, depending on the device.

Moreover, if you continue to receive bills after returning your equipment, contact Verizon customer support immediately. It’s essential to clarify your account status and resolve any discrepancies to avoid being charged for items you have already returned.

Where to return Verizon Fios equipment near me?

To find the nearest location for returning Verizon Fios equipment, you can use the Verizon website or the My Verizon app. Both platforms have a store locator feature that will help you find the closest authorized return centers.

Typically, you can return your equipment at:

• UPS stores
• Authorized Verizon retail locations
• Verizon kiosks at select locations

Make sure to check the operational hours of the location you choose, and remember to ask for a receipt to confirm your return.

How to cancel Verizon service online?

Cancelling your Verizon service online can be a convenient option. Here are the steps you should follow:

• Log in to your My Verizon account.
• Navigate to the “Account” section.
• Select “Manage Services” and then click on “Disconnect Service.”
• Follow the prompts to confirm your cancellation.

Once you've submitted your cancellation request, you should receive a confirmation email. Make sure to keep this for your records.

UPS Verizon equipment return?

Returning your Verizon equipment through UPS is a straightforward process. All you need to do is visit a nearby UPS store, which serves as an authorized return location for Verizon equipment.

When you arrive, ensure that all equipment is securely packed, and don’t forget to bring any necessary paperwork. The staff at UPS will handle the rest, including scanning the items and generating a return receipt for you.

Tracking your return shipment is also possible, which allows you to monitor the status until it reaches Verizon’s processing center. Keeping this tracking number is crucial in case any disputes arise regarding the return.

Questions related to the cancellation of Verizon service

How do I return Verizon home internet (wireless) equipment?

To return your Verizon home internet equipment, you can visit an authorized return location such as a UPS store or a Verizon retail store. Make sure to package your equipment securely to avoid any damage and ask for a receipt upon return. This document will serve as proof that you returned the equipment.

Can you return Verizon equipment to any store?

While you can return Verizon equipment at authorized locations, not every store can accept returns. It's best to check the list of authorized return locations on the Verizon website to ensure your equipment is returned correctly.

What should I do if I still have equipment after canceling Verizon service?

If you still have equipment after canceling your Verizon service, you must return it to avoid further charges. Contact Verizon customer support for guidance on the return process, and ensure you do this promptly to prevent any billing issues.

How can I track my return shipment for Verizon equipment?

You can track your return shipment by using the tracking number provided on your return receipt. Visit the UPS website and enter your tracking number to see the status of your shipment. This is a crucial step to ensure that your equipment is returned successfully.

What are the customer support hours for Verizon?

Verizon customer support typically operates from 8 AM to 8 PM local time, seven days a week. However, hours may vary based on your location or specific service. Always check the Verizon website for the most up-to-date information.